We aim to get your order to you as soon as possible.
Postage is free to the UK mainland only and will be sent via Royal Mail 2nd class. This can be upgraded at the checkout.
Please allow 3 business days for delivery, and add 2 if engraving. This is a maximum time we try to get them to you as quickly as possible.
Orders that are posted 1st Class Recorded are not guaranteed in a certain time, they require a signature on delivery. Once orders have left us they are in the hands of the Royal Mail.
Your order will usually be dispatched the same working day or if after 3 pm, the next day.
If special delivery has been selected the order must be placed by 3 pm Mon-Thurs, 2 pm Fri or it will be dispatched the day after.
We are not responsible for customs charges to other countries.
We hope the products you order are to your satisfaction if not, the following policy applies regarding returns.
If you have any problems with your order for any reason (faulty, defective or no longer wanted) you must return your goods unused in its original condition within 30 days for a replacement or refund.
Engraved products cannot be returned unless they are faulty or not customised correctly, unwanted engraved products are non-returnable.
We do not cover the cost of returning goods.
For personalised items, we do not accept returns unless they are personalised incorrectly.
The address your goods are dispatched to is taken straight from PayPal and printed on to our labels. We are not responsible if you fail to update your PayPal information and your order is sent to an alternative address. If your order is sent back to us due to a lack of correct address then we may require additional postage being paid.